- Acronis True Image 2 0 – Backup And Disk Management Services
- Acronis True Image 2 0 – Backup And Disk Management System
- Acronis True Image 2 0 – Backup And Disk Management Software
- Acronis True Image 2 0 – Backup And Disk Management Disk
Page 1 of 2 - Acronis True Image 2017 - posted in Backup, Imaging, and Disk Management Software: Running W7, plenty of RAM and CPU power Ive been using Acronis to copy my entire computer contents. 46775: Acronis Backup: Troubleshooting Disk Management Issues IMPORTANT NOTICE: Extended Support for Acronis Backup 11.x ended May 31, 2019. If you are using version 11.x, upgrade to the latest version of Acronis Cyber Backup (v12.5) to ensure your data and infrastructure are protected. With Acronis True Image, creating a full image backup on an external hard drive is as easy as two clicks. Once the drive is connected and Acronis True Image is running, you click Add backup. The entire computer is the default backup source, so you simply need to assign the external drive as the Backup destination and then click Back up now. Hi, I'm looking to purchase Acronis 2016 to backup two Windows 10 PCs to a Synology DS NAS (undecided on the model yet but apparently they support Acronis Backup). I wish to perform daily complete system block level backups and retain as many versions as the target storage will allow.
This article cover errors and failures during disk management operations in Acronis True Image, including cloning, conversion and volume deletion/creation issues. It provides possible causes for the errors and how to troubleshoot the issues.
Introduction
Before anything else, be aware that these operations can lead to data loss! To avoid any possible disk and volume structure damage or data loss, please take all necessary precautions and follow these simple rules:
- Back up the disk on which volumes will be created or managed. Having your most important data backed up to another hard disk, network share or removable media will allow you to work on disk volumes being reassured that your data is safe.
- Test your disk to make sure it is fully functional and does not contain bad sectors or file system errors.
- Do not perform any disk/volume operations while running other software that has low-level disk access. Close these programs before running Acronis True Image.
With these simple precautions, you will protect yourself against accidental data loss.
Known issues
- Please note that not all Disk management operations are available Windows 8/8.1 and that disk management operations under bootable media may work incorrectly if storage spaces are configured on the machine.
- Most problems with disk management operations stem from limitations related to specific disk and file-system formats. Please make sure you have acquainted yourself with the relevant information on these limitations (specific to the operation you want to run) described in this documentation.
Troubleshooting
Please note that these operations cannot be run directly from inside a live operating system because the disks or volumes are locked. This means that running an operation from a live OS will require a reboot into a special Acronis bootable environment. Configuring this environment can end in failure due to Windows conflicts (for example, registry access problems). The first step in troubleshooting disk management problems is to perform the same operation under the latest version of Bootable Media. If the machine you are using boots via UEFI, the bootable media also has to be booted in UEFI mode. Quick launch 1 0 – toolbar on the menu.
If the operation fails using our bootable media, depending on the system, collect the following information:
- If the operation hangs, please follow the instructions in this article under the 'Linux-based bootable media' section.
- If the bootable media reboots during the operation, this is a crash. Please follow the instructions in this article.
- If the operation fails with an error, please follow the procedure below:
- Run the operation;
- After it fails, do not reboot the machine!
- Go to the Logs view, change to Events display and save all to file;
- Again, without rebooting, go to the Help -> Collect system information… menu and save the file.
- Provide a description of the storage sub-system being used on this machine (type of disks, connection to storage etc.)
Tags:
Hi, I'm looking to purchase Acronis 2016 to backup two Windows 10 PCs to a Synology DS NAS (undecided on the model yet but apparently they support Acronis Backup). I wish to perform daily complete system block level backups and retain as many versions as the target storage will allow. My questions are:
1). Will Acronis run these full system image block level backups while the PCs are in use?
2). Does the software need to run on each PC or can it be run from the Synology as an app? (If it can run from the Synology does it have the capability to start up or wake the PCs to perform backups?
3). This is perhaps the most important question - Will Acronis manage available backup disk space accordingly, meaning once available disk space is consumed, oldest images will be automatically dropped to create space for the newest?
4). Can Acronis be told to manage that disk usage to a specific size, or must it be constrained by a LUN or partition which it simply uses until full?
5). In the event that the PC with Acronis software is not functioning, is there any other way to manually retrieve files from the backup (assuming I have the encryption key if required) or must I install a new copy of Acronis on a new PC first?
Thanks for your help!
1). Will Acronis run these full system image block level backups while the PCs are in use?
2). Does the software need to run on each PC or can it be run from the Synology as an app? (If it can run from the Synology does it have the capability to start up or wake the PCs to perform backups?
3). This is perhaps the most important question - Will Acronis manage available backup disk space accordingly, meaning once available disk space is consumed, oldest images will be automatically dropped to create space for the newest?
4). Can Acronis be told to manage that disk usage to a specific size, or must it be constrained by a LUN or partition which it simply uses until full?
5). In the event that the PC with Acronis software is not functioning, is there any other way to manually retrieve files from the backup (assuming I have the encryption key if required) or must I install a new copy of Acronis on a new PC first?
Thanks for your help!
Paul,
In regards to your questions:
#1 - Acronis uses their own API called 'snapapi' MS VSS isn't used by Acronis. It will take a snapshot no matter what is opened.
#2 - We use a Synology DS1513+ and they don't have a package that supports Acronis (Wish they did). On the NAS, you will have to create a share (i.e. 'backup') and backup to it. Works just fine and I've actually restored an image from it using the recovery CD. The Synology does have the ability to backup that share to an externally attached USB 3.0 drive for offsite storage.
#3 - Unfortunately, No. This is a 'Consumer' based product with limits. We resell the Acronis Backup Advanced Business product that has that capability, but also more $$.
#4 - No, see item #3. Their 'Business' product has many more features and options when it comes to retention but at a higher cost.
#5 - I don't know of anyway around reinstalling TI in order to mount the TIB file.
Hope that helps :).
Hi Paul,
I have to make some corrections/additions to Gio's answers:
3) you can manage backup storage space by using cleanup rules in the backup plan http://www.acronis.com/en-us/support/documentation/ATI2016/#16143.html
4) see above
5) in case when mahcine is not bootable or for some reason you cannot install application, you can always use Acronis bootable media:
http://www.acronis.com/en-us/support/documentation/ATI2016/#25837.html
You can restore the full system backup as well as separate files from the backup.
Gio, thank you for your help!
Thank you,
Thank you both for your help. The cleanup rules appear to do everything I need, this is great. I especially like the way it takes an extra copy of the original backup so you can set it aside when cleaning up old images, perfect.
Your welcome Paul. I'm glad Anna shed some info on this as well (Thanks Anna). Paul, on a side note buy the Synology Diskstation. I'm very impressed with their support as well as their products. Since they make 6TB NAS drives now, you can either populate a 5-bay giving you about 25TB of usable storage. You can also put 2-SSD's and 3-6GB NAS SATA and upgrade the memory to 6GB. Get the 15 series (1515+ and 1815+). We run all our VMWare images off the iSCSI LUN's as well as file sharing and performance has never been an issue. I'm trying to get the SDK so I can start developing packages that would work with Acronis or our monitoring solution by LabTech. I don't want to use this forum to talk about Synology, so if you have any questions, PM me and I will correspond with you that way.
Hi Paul,
I have to make some corrections/additions to Gio's answers:
3) you can manage backup storage space by using cleanup rules in the backup plan http://www.acronis.com/en-us/support/documentation/ATI2016/#16143.html
4) see above
5) in case when mahcine is not bootable or for some reason you cannot install application, you can always use Acronis bootable media:
http://www.acronis.com/en-us/support/documentation/ATI2016/#25837.html
You can restore the full system backup as well as separate files from the backup.
Gio, thank you for your help!
Thank you,
Anna, interesting enough, in reference to item #3, I don't have the option for cleanup rules unless I create a new backup job under ATI 2016. Same with encryption to the NAS device. Although the backup job when I was using ATI 2015 was 'Incremental', I don't have options to modify the retention (cleanup rules). Is this normal behavior?
I several PCs that I have backed up to my Synology NAS. One I do over wireless (HP Edge 8 Slate) and the other via Ethernet connection. I did this under both ATI 2015 and ATI 2016 (beta).
Ian Sims 4 minimum system requirements.
Gigabyte Aorus GA-AX370-Gaming 5 M/B; AMD Ryzen 1700X; 16gig RAM; 2 x 500 gig Samsung 970 EVO PCIe NVMe, 1 x 250 gig Samsung 960 EVO PCIe NVMe drives + other drives (Windows 10 Pro 64)
Gigabyte Aorus B360 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 1 x 250 gig Samsung 960 EVO PCIe NVMe + other drives (Windows 10 Enterprise 64)
Gigabyte Aorus H370 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 3 x Kingston HyerX Fury 240gig RAID 5 + other drives (Windows 10 Enterprise 64)
Synology DS414 NAS 4 x 4TB WD Red HDD
Thanks Ian, and do you run any cleanup / version retention rules to ensure disk usage is continually self managed?
Thanks for the Synology advice Gio, I was already looking closely at them for my first choice. They list Acronis as supported for backup which led me here to learn more about this backup product. If I have any further questions on their hardware / software I'll be sure to drop you a message!
Thanks Ian, and do you run any cleanup / version retention rules to ensure disk usage is continually self managed?
Not for either of those systems. In the past I have been lazy in management of backups - just let the accumulate. I am trying to be more methodical about it now.
Ian
Paul,
See the attached. This is the retention using 'Automatic Cleanup' I'm running for one of my machines (Laptop)
Thanks Gio and the product you're using is Acronis True Image 2016 yes?
Thanks Gio and the product you're using is Acronis True Image 2016 yes?
Yes, ATI 2016.
Acronis True Image 2 0 – Backup And Disk Management Services
Question about the 'block level' incremental backups: This doesn't seem to be working the way I'd expect, or perhaps I misunderstand what ATI means with the term:
I just installed ATI 2017 and started uploading a large file. ATI appeared to restart uploading the file from scratch (rather than from where it had gotten to) both (a) when I restarted my computer, and (b) when I paused and restarted the backup part way through uploading the file. The reason I think it started from scratch was that 1.) the available online space went back to 1 TB in each case after the upload was paused and restarted, 2.) the amount uploaded started from 0 again.
What am I missing? Is there a way I can get ATI 2017 to restart after partially uploading a file?
This is not an issued that I have encountered before. I suggest you contact Acronis technical support (go to the Acronis www site, log into you account, then go to the support area). The most satisfactory way to sort it out would be to use chat - I have found it to be a very convenient way of working through issues.
I several PCs that I have backed up to my Synology NAS. One I do over wireless (HP Edge 8 Slate) and the other via Ethernet connection. I did this under both ATI 2015 and ATI 2016 (beta).
Ian Sims 4 minimum system requirements.
Gigabyte Aorus GA-AX370-Gaming 5 M/B; AMD Ryzen 1700X; 16gig RAM; 2 x 500 gig Samsung 970 EVO PCIe NVMe, 1 x 250 gig Samsung 960 EVO PCIe NVMe drives + other drives (Windows 10 Pro 64)
Gigabyte Aorus B360 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 1 x 250 gig Samsung 960 EVO PCIe NVMe + other drives (Windows 10 Enterprise 64)
Gigabyte Aorus H370 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 3 x Kingston HyerX Fury 240gig RAID 5 + other drives (Windows 10 Enterprise 64)
Synology DS414 NAS 4 x 4TB WD Red HDD
Thanks Ian, and do you run any cleanup / version retention rules to ensure disk usage is continually self managed?
Thanks for the Synology advice Gio, I was already looking closely at them for my first choice. They list Acronis as supported for backup which led me here to learn more about this backup product. If I have any further questions on their hardware / software I'll be sure to drop you a message!
Thanks Ian, and do you run any cleanup / version retention rules to ensure disk usage is continually self managed?
Not for either of those systems. In the past I have been lazy in management of backups - just let the accumulate. I am trying to be more methodical about it now.
Ian
Paul,
See the attached. This is the retention using 'Automatic Cleanup' I'm running for one of my machines (Laptop)
Thanks Gio and the product you're using is Acronis True Image 2016 yes?
Thanks Gio and the product you're using is Acronis True Image 2016 yes?
Yes, ATI 2016.
Acronis True Image 2 0 – Backup And Disk Management Services
Question about the 'block level' incremental backups: This doesn't seem to be working the way I'd expect, or perhaps I misunderstand what ATI means with the term:
I just installed ATI 2017 and started uploading a large file. ATI appeared to restart uploading the file from scratch (rather than from where it had gotten to) both (a) when I restarted my computer, and (b) when I paused and restarted the backup part way through uploading the file. The reason I think it started from scratch was that 1.) the available online space went back to 1 TB in each case after the upload was paused and restarted, 2.) the amount uploaded started from 0 again.
What am I missing? Is there a way I can get ATI 2017 to restart after partially uploading a file?
This is not an issued that I have encountered before. I suggest you contact Acronis technical support (go to the Acronis www site, log into you account, then go to the support area). The most satisfactory way to sort it out would be to use chat - I have found it to be a very convenient way of working through issues.
Acronis True Image 2 0 – Backup And Disk Management System
Once you find out the answer, please post back on the Forum.
Acronis True Image 2 0 – Backup And Disk Management Software
Ian
Gigabyte Aorus GA-AX370-Gaming 5 M/B; AMD Ryzen 1700X; 16gig RAM; 2 x 500 gig Samsung 970 EVO PCIe NVMe, 1 x 250 gig Samsung 960 EVO PCIe NVMe drives + other drives (Windows 10 Pro 64)
Gigabyte Aorus B360 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 1 x 250 gig Samsung 960 EVO PCIe NVMe + other drives (Windows 10 Enterprise 64)
Gigabyte Aorus H370 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 3 x Kingston HyerX Fury 240gig RAID 5 + other drives (Windows 10 Enterprise 64)
Synology DS414 NAS 4 x 4TB WD Red HDD
Acronis True Image 2 0 – Backup And Disk Management Disk
Hi
I'm a newbie to Acronis 2017 and to Synology NAS and the questions Paul B asked and the responses were exactly what i needed right now. Thanks.
